Where will I meet the driver at the airport?
Our driver will be waiting for you in the arrivals area holding a board with your name on it.
You should put the scheduled time. Our driver will be waiting for you one hour free of charge since you flight land (real one, not scheduled). In the case you need some more time you must call us and let us know; the driver only will wait for you if he has availability.
On the very infrequent case that you cannot see our driver, please call us to the phone number provided in your confirmation email or send us whatsApp to 0034 637.753.438
Will anyone else be travelling in the same vehicle that I book?
No, we just do private transfers, so the vehicle is just for your party.
What kind of seat do I need to book for my son/daughter?
Baby seat are for babies up to 10 Kg, Child seat are for children up to 25 kg and Booster seat are for children up to 36 kg.
My group size has changed, what can I do?
Inform us as soon as possible and we’ll confirm you if you need to change your vehicle. There is may be an additional charge to pay if you need a larger vehicle.
Want to change my pick up time, What can I do?
To amend any change, please send us an email to info@cataloniatransfer.com with your new collecting time, contact us by WhatsApp on 0034 637.753.438
I’ve lost my luggage, will the driver wait for me?
Our driver will wait for you 1 hour since your plane has landed free of charge; after this time, the driver will wait for you if he doesn’t have any other transfer. Subsequent charges will be incurred thereafter.